You want to know what pisses us off at the shop? When people exhaust our services with the intention of purchasing the same product elsewhere. I'll give 2 examples.
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Example #1
Customer comes in wanting to looking for an item. They know about a deal that is soon ending through a local organization. The deal is not through our store, but we are the only ones that stock the product locally. So the customer comes in more than once and spends at least 30-45 minutes to figure out exactly what they want (they need sales assistance the entire time). They act as though they are looking to buy it from us, but it is quickly realized they are wasting our time. I see that customer with said product 2 weeks later, but it was not purchased through us. This was intended all along.
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Example #2
We have a customer that expresses interest in a bike. We measure the customer and order the size that is needed. The customer spends large amounts of time looking at the bike, getting sized on it, and test riding it. Then the customer goes and buys it off of e-bay.
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Both times customers have no problem wasting large chunks of time with no intent on purchasing a product there. Effectively they COST us money.
I understand that there are other ways of procuring bike parts besides our shop. I do not fault people when they do not buy from our shop. Just don't waste our FREAKING time so you can save a couple bucks somewhere else.
My grandparents say "way to go" on the sweet internet deal that cost us hours of our time.
Don't you have a job?
3 comments:
I'm interested in sunglasses and a cross bike. I'll be in soon.
I am interested in a new 9.9 ht (new XTR kicks butt), a full DA SystemSix, a cross bike like my dads, Ksyrium ES wheels for the cross bike, a pugsley, a new nite rider light, a Trek TT bike, a Trek track bike, and 1 packet of gu. I will need help sizing all of these and especially with figuring out which flavor of gu to get=) Let me know when you are not busy filling tubes with water.
LOL!!! I LOVE rant mode!!! Far better that "What's Playing on my iPod"! I was half-expecting another thread about "Posers that "buy" bikes and then leave them in the shop to collect dust and let other people wish they could have them - if only they were 'available'..." Phew! I must have just missed the "Rant-O-Meter" cut-off!!!
But you know, I WAS thinking of pisking up a new 29'er...
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